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Upskilling The Betty Crocker Way - 2nd Cohort of the ATD NYC Performance Support Community of Practice

  • 10/12/2022
  • 11/16/2022
  • 6 sessions
  • 10/12/2022, 6:00 PM 7:00 PM (EDT)
  • 10/19/2022, 6:00 PM 7:00 PM (EDT)
  • 10/26/2022, 6:00 PM 7:00 PM (EDT)
  • 11/02/2022, 6:00 PM 7:00 PM (EDT)
  • 11/09/2022, 6:00 PM 7:00 PM (EST)
  • 11/16/2022, 6:00 PM 7:00 PM (EST)
  • Virtual via Zoom (See additional event information section)
  • 3

Registration

  • ATD NYC Member in good standing.
  • Non-member of ATD NYC.
    You can have this event fee credited to your ATD NYC membership if you join within the next two weeks. Email contact@atdnyc.org to take advantage of this offer.

Registration is closed


Today's technology provides us with hundreds of ways to store massive amounts of information and knowledge and to make it instantly usable on demand in the workplace. Why, then, do we still waste so much time forcing our learners to store that knowledge in their heads, knowing full well that large amounts of it will be forgotten or never applied?

The Performance Support Community of Practice is an initiative aimed at building performance support skills by working on real-life projects. 

After the success of the first cohort (The Wild Apricot Sidekick), we are organizing our second cohort that will focus on upskilling new and current employees into the new procedures, new responsibilities, and the expectations of the New Normal work environment.

NOTE: In order to keep the group for this 6-week cohort small, participation is limited to 12. Member-only access will last through October 5th after which it will be opened to anyone.

In our volatile post-pandemic work environment, employees are continually being asked to take on new jobs and to navigate unfamiliar processes. Our organizations rely on training programs to prepare employees to meet the challenges. But they have not been able to keep pace with the training required. And the time and cost for development and delivery of that training often proves prohibitive. Moreover, it is likely, over time, that employees will forget much of what they were taught.

We will address this failure in this exciting new Community of Practice cohort. Participants will experience a better, faster, and less expensive approach as well as a set of tools for enabling employee competence on new jobs and processes. This approach, based on the familiar model of a food recipe, has been enhanced and made far more powerful by making use of all the technology at our fingertips today.

Like food recipes, these Job Recipes are designed not to teach but to enable. As such, they will:

  • Simplify and minimize what employees need to learn/memorize prior to beginning a new job.
  • Provide continual guidance throughout the workflow of the job.

And, they will also:

  • Deliver all the MicroLearning and MicroTool resources employees may need at the precise moment they are needed to make the task easier to perform.
  • Be much easier and quicker to produce and maintain than a training program.

At the end of this program, participants will walk away with:

  • An efficient and effective approach to getting employees to competence on new jobs and processes.
  • A completed Job Recipe tool for a job they have selected, which they can employ within their own work organizations.
  • A set of tools and templates for creating any number of additional Job Recipes.


The program will consist of six weekly 60-minute sessions. The kickoff session will be both in-person and virtual. The remaining sessions will be virtual only (Zoom).  A large percentage of the class sessions will consist of Peer and small-group reviews.

The first session would be an introduction to the Job Recipe concept and the job-enabling process. Each participant will be expected to choose a job from their personal experience to work on in subsequent sessions.

Sessions

Pre-work: Sent with introductory email  - Tentatively choose a job to support

Week 1 (10/12): Planning - Complete the Planning worksheets

> Share/Review/discuss jobs selected (small & full group)

  • Defining goals & expectations
  • Mapping high-level workflow

Week 2 (10/19): Preparation - Complete the Preparation worksheets

> Share/Review/discuss completed Planning worksheets (small & full group)

  • Assembling the "ingredients"
  • Anticipating problems & planning solutions

Week 3 (10/26): Supporting Resources - Complete the Resources worksheet

Share/Review/discuss completed Preparation worksheets (small & full group)

  • Curating/creating MicroLearning and MicroTool resources

Week 4 (11/2): Execution - Complete the Action Plan worksheet

Share/Review/discuss completed Resources worksheets (small & full group)

  • Creating the Action Plan

Week 5 (11/9): Follow Through - Complete the Follow-Up and Evaluation worksheets

Share/Review/discuss completed Action Plan worksheets (small & full group)

  • Completing follow-up activities
  • Review & evaluate the Action Plan

Week 6 (11/16): Putting it All Together - One-on-one discussion with the CoP Director

Share/Review/discuss completed Follow-Up and Evaluation worksheets (small & full group)

  • Adding in the "Sidekick" framework

TBD: Show & Tell

Share/Review/discuss completed projects with the ATD NYC Chapter as part of an event.


Digital Badge

Those attendees that meet with following requirements will receive a digital badge that can be shared in LinkedIn, social media, etc.

  1. Attend a minimum of 5 sessions.
  2. Actively participate in each session.
  3. Complete one job recipe.



EVENT CONTACT(S)

Hal Christensen, Performance Support CoP Lead | hal.christensen@atdnyc.org

Greg Simpson, ATD NYC Board Advisor | gregory.simpson@atdnyc.org

    ABOUT THE PROJECT LEAD

    Hal Christensen Advisor and Community of Practice Lead, ATD NYC Performance Support

    Hal Christensen, President of QuickCompetence, provides strategic guidance and solutions to organizations that seek to accelerate their employees' Time to Competence and to sustain that competence over time. For over 30 years, Hal has been providing performance improvement solutions to organizations of different sizes in the New York Metropolitan area. He has been an advocate for the innovative use of computer technology to augment learning and working, spearheading the initial introduction and growth of both eLearning and Performance Support technologies. His Performance Support solutions have won several awards, and he has frequently been asked to share his Performance Support, eLearning, and instructional design knowledge and experience at national professional conferences. Hal co-chairs the ATD NYC Special Interest Group on Performance Support/Informal Learning, which he founded in 2012.

    ATD New York City chapter is a 501(c)(3) non-profit organization and the local chapter of the Association for Talent Development - the leading association of workplace learning and performance professionals in the world.

    Chapter Incentive Program (ChIP) code for td.org store purchases: CH1026

    Address:

    ATD NYC Chapter

    105 W 86th Street #347

    New York, NY  10024-3444

    Chapter Administrator:

    Art Weiss

    Telephone: 212.479.7397

    Email: contact@atdnyc.org
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