Listening Is Hard: Why Developing Holistic Employee Listening Programs is Important to Your Culture and Employee Experience
NOTE: Member registration opens 30 days prior to this event. Non-member registration opens 15 days prior to this event.
Program Description
This webinar will explore what it actually means to continuously listen to employees, and discuss the potential obstacles and challenges in creating a successful continuous listening program within organizations. It will take a look at key stakeholders, critical stakeholder actions, and technology needs that can make or break any effort to build such a program, and delve into steps you can take to be a champion for implementing an effective employee listening program. It will also discuss the real and practical impacts of continuous listening on critical employee measures such as the employee experience, the employee life cycle, satisfaction, commitment, stress, and turnover. The webinar will seek to tackle the question that often comes up when trying to build any continuous listening function – why is employee listening so hard?
Presenter
Kalifa Oliver, PhD.
Senior Vice President, Head of Business Enablement
Wells Fargo
Kalifa Oliver, Ph.D. is a Senior Vice President at Wells Fargo and serves as the Head of Business Enablement where she develops engagement, experience, and talent risk mitigation strategy for the bank’s critical Payments, Virtual Solutions, and Innovation (PVSI) Control function. Prior to this she served as the Head of the Enterprise Team Member Listening function with HR at Wells Fargo. In that roles she was responsible for executing the company’s continuous listening and employee experience strategies which include life cycle, pulse, and annual surveys. She also managed the centralization of Wells Fargo’s research and measurement efforts, supported the organization’s regulatory commitments, and provided executive decision support using research, data analysis, and advanced modeling. Prior to working at Wells Fargo, she worked as a research and survey analytics manager at Walmart’s Global People function. She is also the managing partner of her own consulting firm, DeepDive Talent Insights and Analytics that focuses on strategic consulting related to employee and culture strategy and measurement, continuous listening, and designing positive employee experiences within organizations. She received her Ph.D. in I-O Psychology from Clemson University in 2012. Her primary research interests include employee motivation, turnover intentions, employee stress, inclusion, innovative/flexible work design, work simplification, and advanced qualitative and quantitative statistical analysis methodologies. Her philosophy on continuous listening is that it’s not an option, it’s a necessary step to building and maintaining a functional culture, and demonstrating real investment and commitment to critical talent resources.
Agenda:
12:00 pm Presentation
12:45 pm Q&A
Costs: $0 for ATDNYC Members; $15 for Visitors
Contact:
Co-Chair: Sy Islam (sy@talentmetrics.io)
Co-Chair: Lyndon Llanes (lyndon.llanes@verizon.com)
Location: Webinar link will be sent to participants.
