As performance improvement professionals, we have learned not to take all clients' requests at face value. They often reflect the client's perceived needs rather than the organization's actual needs. But how do we to transition from misguided solution requests to meaningful results based on measurable needs? Dr. Ingrid Guerra-Lopez, In her award-winning book, Partner for Performance: Strategically Aligning Learning & Development, argues that the key to that transition is for us to form lasting partnerships with all stakeholders--at the beginning of the engagement and along the critical stages of needs assessment, planning, decision making, and implementation. She also presents an actionable framework--and a wide range of validated tools--for aligning our learning and performance solution practices and strategies with the needs of our organization.
In this webinar, Dr. Guerra-Lopez will draw from those insights. She will describe a process for identifying measurable performance gaps and their root causes and for selecting the best solutions. To help you produce sustainable performance solutions and continual improvement, she will also offer tips and tools for developing effective implementation, transfer, and monitoring strategies. We will conclude with a discussion of the critical role that on-going Performance Support can play in that process.
About our presenter: Ingrid Guerra-López, PhD, Chief Executive Officer, is an internationally recognized performance improvement specialist and best-selling author. Her work focuses on improving human and organizational performance through strategic alignment. She is a leading expert in core processes like needs assessment and analysis, and performance monitoring and evaluation (M&E), and emphasizes the use of data linked to key performance indicators as a basis for selecting organizational initiatives and programs. Dr. Guerra-López has worked internationally for nearly 20 years with clients in all sectors including the United States Agency for International Development, The World Bank, U.S. Naval Education and Training Command; General Motors, Chrysler, Mercedes Benz, Comau, Loro Piana, Metropolitan Life Insurance Company, and Amway International among many others. She has dedicated her career to applying evidence-driven performance improvement practices internationally in 34 countries, across fjve continents. She has served on the Board of Directors of the International Society for Performance Improvement (ISPI) and has served as Editor-in-Chief of ISPI’s research journal Performance Improvement Quarterly. In 2017, she was recognized with one of ISPI’s highest honors, the Distinguished Service Award. Her most recent book is titled Partner for Performance: Strategically Aligning Training to the Business. She is also co-author of the best-seller Needs Assessment for Organizational Success. She has authored other widely used books that have become performance evaluation standards such as, Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance. Additionally, she has published nearly 100 articles in some of most prestigious journals in performance improvement, evaluation, and management and made hundreds of presentations and keynotes nationally and internationally.
1:00: Introduction of speaker
2:00: Closing remarks
Registration Deadline and Requirements: 12 Noon Monday, February 12
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